Important Notice Regarding Completed Services
Please read this Refund Policy carefully before scheduling farrier services. Due to the nature of mobile farrier work — which involves significant labor, travel time, fuel costs, and completed hoof care work — refunds for completed services are generally not available. This policy explains our refund eligibility criteria in detail.
1. Appointment Deposits
Ellis Farrier Service, LLC may, at our discretion, require a deposit to secure certain appointments. Deposits may be required for new clients, clients with a history of cancellations, large-scale appointments involving multiple horses, appointments requiring extended travel, or emergency service calls.
When a deposit is required, the amount will be communicated clearly at the time of scheduling. Deposits are applied toward the total cost of the service appointment. Deposit requirements and amounts are determined on a case-by-case basis and are non-negotiable.
Deposit Refund Eligibility: Deposits are refundable only if the appointment is cancelled with at least 48 hours' advance notice. Deposits cancelled with less than 48 hours' notice are non-refundable. Deposits for no-show appointments (where the client fails to be present without prior notice) are forfeited in full.
If Ellis Farrier Service, LLC cancels or is unable to fulfill a scheduled appointment for reasons within our control, any deposit paid will be refunded in full within 5-7 business days.
2. Scheduling Fees
In certain circumstances, Ellis Farrier Service, LLC may charge a scheduling fee to hold a specific appointment time, particularly during peak scheduling periods or for appointments requiring special preparation or equipment. Scheduling fees, when applicable, will be disclosed at the time of booking.
Scheduling fees are non-refundable once the appointment time has been reserved, as they compensate for the administrative time and opportunity cost of holding that time slot. If the appointment is rescheduled (rather than cancelled), the scheduling fee may be applied to the rescheduled appointment at our discretion.
Scheduling fees are separate from service fees and travel fees and will be itemized clearly on any invoice or receipt provided.
3. Travel Charges
Travel charges are assessed for appointments located outside our standard service radius from Carthage, Missouri. Travel charges reflect the actual cost of fuel, vehicle wear, and time required to travel to and from your location. Travel charges are disclosed at the time of scheduling and are included in the total appointment cost.
Travel charges are non-refundable once the farrier has departed for your location. This applies regardless of whether the service appointment is completed, partially completed, or cancelled after departure. The act of traveling to your location constitutes a service for which compensation is due.
If you need to cancel an appointment, please do so before the farrier departs to avoid incurring travel charges. Contact us as early as possible at 417-237-2723 or via text message to cancel before departure.
In the event that Ellis Farrier Service, LLC is unable to reach your location due to road conditions, weather, or other circumstances beyond our control, travel charges will not be assessed.
4. Emergency Visit Charges
Emergency farrier service calls are subject to emergency service rates, which are higher than standard service rates. Emergency rates reflect the priority scheduling, potential after-hours availability, and disruption to existing schedules that emergency calls require.
Emergency service charges are non-refundable once the farrier has been dispatched to your location. If an emergency call is cancelled after dispatch, the emergency travel fee and a minimum service fee will be charged to compensate for the time and resources already committed.
Emergency service rates will be communicated clearly before the appointment is confirmed. By confirming an emergency appointment, you agree to pay the stated emergency service rates regardless of the outcome of the visit.
5. Cancellation Deadlines
To receive a full refund of any deposit paid, appointments must be cancelled according to the following schedule:
| Notice Given | Deposit Refund | Travel Fee |
|---|---|---|
| 48+ hours before appointment | Full refund | No charge |
| 24–48 hours before appointment | 50% refund | No charge |
| Less than 24 hours before appointment | No refund | No charge (if before departure) |
| After farrier departs | No refund | Full travel fee charged |
| No-show (no notice given) | No refund | Full travel fee + service fee |
All cancellation times are based on the scheduled appointment start time. Cancellations must be communicated directly to Ellis Farrier Service, LLC by phone or text at 417-237-2723.
6. Late Cancellation Policies
Late cancellations (those made with less than 24 hours' notice) negatively impact our scheduling and may prevent other clients from booking that time slot. As a result, late cancellations are subject to the following consequences:
- Any deposit paid is forfeited and non-refundable
- A late cancellation fee may be assessed for appointments without a deposit on file
- Clients with two or more late cancellations within a 12-month period may be required to pay a non-refundable deposit for all future appointments
- Repeated late cancellations may result in Ellis Farrier Service, LLC declining to schedule future appointments
We understand that genuine emergencies occur. If you experience a true emergency that prevents you from providing adequate cancellation notice, please contact us as soon as possible. We will review late cancellation fees on a case-by-case basis for documented emergencies.
7. Weather-Related Rescheduling
Farrier work requires safe working conditions for both the farrier and the horses. Extreme weather conditions — including severe thunderstorms, lightning, heavy snow or ice, extreme heat, or other hazardous conditions — may require appointment rescheduling for safety reasons.
Weather cancellations initiated by Ellis Farrier Service, LLC: If we cancel or reschedule an appointment due to weather conditions, no cancellation fees will be assessed and any deposit paid will be applied to the rescheduled appointment. If you prefer a refund rather than rescheduling, your deposit will be refunded in full.
Weather cancellations initiated by the client: If you cancel an appointment due to weather concerns on your end, standard cancellation policies apply. We encourage clients to contact us to discuss rescheduling options before cancelling outright, as we may be able to accommodate a same-day or next-day reschedule.
Ellis Farrier Service, LLC will make every effort to communicate weather-related cancellations as early as possible, typically by text message or phone call to the contact number on file.
8. Completed Service Refund Rules
No Refunds on Completed Farrier Services
Once farrier services have been performed and completed, refunds are not available. This policy exists because completed farrier work involves irreversible labor, travel costs, materials, and professional time that cannot be recovered.
Farrier services are professional skilled labor services. When a farrier trims, shoes, or performs corrective work on a horse's hooves, that work is completed and cannot be undone. The following factors make refunds on completed services impractical and inequitable:
- Labor: The farrier's time and skilled labor cannot be returned once expended
- Travel: Fuel, vehicle wear, and travel time are costs already incurred
- Materials: Horseshoes, nails, pads, and other materials used in the service cannot be recovered
- Completed hoof care: Trimming, shaping, and balancing work performed on the horse's hooves is permanent
- Professional expertise: The knowledge and skill applied to each horse's individual needs has value that cannot be refunded
If you are dissatisfied with a completed service, we encourage you to contact us directly to discuss your concerns. We take client satisfaction seriously and will work with you to address any legitimate concerns about the quality of work performed.
In cases where a genuine error or defect in workmanship is identified, Ellis Farrier Service, LLC may, at our sole discretion, offer to return to correct the issue at no additional charge. This is not a guarantee and will be evaluated on a case-by-case basis.
9. Refund Eligibility Summary
The following summarizes refund eligibility for various scenarios:
10. Billing Questions
If you have questions about a charge on your account, please contact Ellis Farrier Service, LLC within 30 days of the service date. We will review your billing inquiry and provide a detailed explanation of all charges. Billing inquiries submitted after 30 days may not be eligible for adjustment.
To submit a billing inquiry, please contact us at info@ellisservicellc.com or call/text 417-237-2723. Please have your appointment date, the name of the horse(s) serviced, and the amount in question available when you contact us.
We strive to provide clear, transparent pricing and will always explain our charges in detail. If we have made a billing error, we will correct it promptly and issue any applicable refund within 5-7 business days.
11. Chargeback Policy
We strongly encourage clients to contact us directly to resolve any billing disputes before initiating a chargeback with their credit card company or bank. Most billing issues can be resolved quickly and amicably through direct communication.
Initiating a chargeback for services that were legitimately rendered and completed constitutes fraud and may result in legal action. If a chargeback is filed for a completed service, Ellis Farrier Service, LLC will provide documentation of the service rendered, including appointment records, service details, and any signed agreements, to contest the chargeback.
Clients who initiate fraudulent chargebacks may be permanently banned from scheduling future services with Ellis Farrier Service, LLC and may be subject to collection proceedings for the original service amount plus any fees incurred in contesting the chargeback.
12. Service Dispute Resolution
If you are dissatisfied with any aspect of the farrier services provided, we encourage you to contact us as soon as possible to discuss your concerns. We take client satisfaction seriously and will make every reasonable effort to address legitimate service quality concerns.
Service disputes should be reported within 7 days of the service appointment. Disputes reported after 7 days may be more difficult to evaluate and address, as hoof conditions can change significantly in that time period due to the horse's activity, environment, and natural hoof growth.
When evaluating service quality disputes, we may request photographs of the horse's hooves, a description of the specific concerns, and the opportunity to return and inspect the work in person. Our goal is to resolve disputes fairly and professionally.
Any disputes that cannot be resolved through direct communication will be subject to binding arbitration in Jasper County, Missouri, in accordance with the rules of the American Arbitration Association. Both parties agree to waive the right to a jury trial for service disputes.
13. Payment Processing
Ellis Farrier Service, LLC accepts payment by cash, personal check, and major credit/debit cards. When payment is processed by credit or debit card, the transaction is handled through secure payment processing systems. We do not store your full credit card number on our systems.
Refunds, when applicable, will be processed using the same payment method used for the original transaction. Credit and debit card refunds typically appear on your statement within 5-10 business days, depending on your financial institution. Cash refunds will be provided in person or by mail.
Check refunds will be issued by mail to the address on file within 10 business days of the approved refund request. Ellis Farrier Service, LLC is not responsible for delays in refund processing caused by financial institutions or postal services.
14. Policy Changes
Ellis Farrier Service, LLC reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The date of the most recent revision is displayed at the top of this page.
The refund policy in effect at the time of your appointment scheduling will govern any refund requests related to that appointment. We encourage you to review this policy before scheduling any service appointment.
15. Contact Information
For refund requests, billing questions, or service disputes, please contact us: